Category Archives: Problem Solving

Serendipity bug finds

by kwilson Posted on July 22, 2011

I’m surprised at how many times in my career I have experienced serendipitous bug finds. It just happened yesterday to me and the team I work with. What do I mean by that? I was working on a bug that … Continue reading →

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Ask the customer what they are seeing

by kwilson Posted on July 18, 2011

It is well understood by software developers and customer support staff that you really need to get the details about a reported problem to be able to find the problem and correct it. We ask all sorts of strange questions … Continue reading →

Posted in Life Lessons, Problem Solving | Comments Off

Category Archives: Problem Solving

Serendipity bug finds

Ask the customer what they are seeing

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